Questions, answered.
If yours is not here, ask us. Product-specific questions are answered in more depth on tscribe.io and ureport.io.
The products
Which product should I use?
Radiologists and sonographers: TScribe. Everyone else: Ureport. One UnityPulse account signs in to either, and when an organisation adds a clinician by specialty they land in the right one automatically. Not sure? Pick your specialty.
What is UnityPulse?
UnityPulse is the healthtech company, based in Nigeria, that builds TScribe and Ureport and the platform they share: accounts, organisations, credits, templates, the browser extension, the transcription service and the security posture.
What is the difference between TScribe and Ureport?
Who they are for and what they ship with. TScribe carries a curated library of 98 imaging templates and is built around radiology and sonography reports. Ureport carries general clinical and specialty templates and adds form mode for intake, triage, outreach and research. Both have the same dictation modes, the same account, the same extension and the same rules about data. Compare them.
Can I use both?
Your specialty decides which product opens for your account. A hospital can run both: its imaging clinicians on TScribe and everyone else on Ureport, from one organisation dashboard and one credit pool.
What languages does it understand?
Major languages, including English, Yoruba, Hausa and French. The report is written in English (output language is a setting). Transcription is built for busy clinical environments and Nigerian accents.
Does it work on phones and tablets?
Yes. The web app runs in any browser, and there are Android and iOS apps. The browser extension covers Chrome, Edge and Firefox on a computer.
Hospitals and organisations
How does a hospital sign up?
Register at manage.unitypulse.io. The person who registers becomes the owner, adds other admins, and invites clinicians by email with their specialty. The organisation plan.
How do credits work for a department?
An organisation account holds one shared pool of credits. Admins set a limit per member, top someone up when needed, and get an alert before the pool runs low. Credits are consumed as reports are produced. Live captions and drafts are never charged.
Can an administrator read a clinician’s reports?
No. An administrator sees members, usage and devices, and, if the organisation files into a records system, that a report was filed and when. Never the clinical content, because UnityPulse does not hold it.
Can our IT team control which devices sign in?
Yes. New sign-ins wait for approval, the organisation can be locked to approved devices, and two-factor authentication can be made mandatory for staff accounts. “Sign out everywhere” takes effect on the server immediately.
What happens to my account if I leave an organisation?
You keep it. It becomes an individual account and stops being billed to the organisation. Your own templates stay with you.
EMR and the extension
Does it work with our EMR?
Yes, at whichever level you want. Copy and paste works with any system on day one, formatting intact. If your EMR runs in a browser, the extension dictates straight into the field. Departments that want direct filing connect over HL7 FHIR or SMART on FHIR, set up once by an administrator, with a local agent for on-premise systems. Integrations.
What does the browser extension read?
Only the field you dictate into, on the page you are on, when you ask it to. It does not read pages in the background and does not send page content to UnityPulse. The permissions in plain words.
Where does a report go when it is filed to our EMR?
Into your own system. We do not keep a copy of the report or the recording. An administrator can see that a report was sent and when, which is the record they need for audit, without the content being held by us.
Does the formatting survive when I paste?
Yes. Headings, bold, bullet lists and numbering come through as real formatting rather than stray asterisks and dashes.
Privacy and security
Do you store patient data or reports?
No. Audio is processed in transit over an encrypted connection and deleted after the report is returned. The finished report lives with you. We do not store, index or review clinical reports, and we do not use them to train models.
Which law governs your handling of data?
Unitypulse is based in Nigeria and operates under the Nigeria Data Protection Regulation (NDPR). The privacy policy and security page set out the detail.
Is UnityPulse a medical device?
No. TScribe and Ureport are documentation productivity tools. They do not make clinical decisions, generate diagnoses or interpret images. Every report is a draft for a qualified clinician to review and sign.
Can I delete my account and data?
Yes, from your profile in the app. Deleting it signs you out everywhere and schedules permanent removal after 30 days; until then you can restore it from the link in the email we send. How to delete your account and data.
Does it work if the internet drops mid-clinic?
Recordings are saved as they happen, so nothing is lost. The draft waits and is transcribed once you are back on a connection.
Support
How do I report a problem?
From inside the app, under Help and Feedback. It reaches a person, and your version and device are attached automatically. Or email support@unitypulse.io. We respond within two business days. Please do not include patient details.
Can I see it working before we commit?
Yes. Sign up on either product and run a first dictation. Hospitals can ask for a walkthrough on a study or note type they choose.
Still have a question?
Tell us what you are trying to do and we will point you to the right product, plan or person.