Terms of Service

These Terms of Service (“Terms”) govern your access to and use of TScribe, Ureport, the organisation dashboard at manage.unitypulse.io and the UnityPulse Dictation browser extension (together, “the services”), operated by Unitypulse (“we”, “us”, “our”), based in Nigeria. By using the services, you agree to these Terms. If you do not agree, do not use the services. Each product also publishes these Terms in a version adapted to that product; where they differ, the product’s own Terms apply to that product.

1. Acceptance of terms

By creating an account or using any part of the services, you confirm that you are a licensed healthcare professional, a healthcare student or trainee working under supervision, or an authorised representative of a healthcare institution, and that you have read and accepted these Terms, the Privacy Policy and the Acceptable Use Policy. Use of the apps and the extension is additionally covered by the End User Licence Agreement.

2. Description of service

TScribe and Ureport are AI-assisted clinical documentation tools. They convert spoken dictation into draft medical reports and structured form data for review by qualified clinicians. They are productivity aids, not diagnostic tools or medical devices.

A finished report can be copied to your clipboard, dictated directly into a field in your browser using the extension, or, where an organisation has enabled it, filed into that organisation’s own records system. Which routes are available to you depends on your account and, for organisation members, on what your administrator has set up.

3. Permitted use

You may use the services only for lawful professional healthcare documentation purposes. You must not:

• Use the services to generate fraudulent or fabricated clinical records
• Share your account credentials with unauthorised individuals
• Attempt to reverse-engineer, scrape, overload or interfere with the services
• Use the services in any way that violates applicable law or professional regulations

The Acceptable Use Policy sets out the detail.

4. Clinical responsibility

The services produce draft reports and drafts of form entries that must be reviewed and validated by a qualified clinician before clinical use. You are solely responsible for the accuracy and appropriateness of any report or record submitted in your name or under your credentials. The services do not make clinical decisions and cannot substitute for your professional judgement.

5. Accounts

One UnityPulse account signs in to either product; your specialty decides which one opens. You are responsible for maintaining the security of your account, including any two-factor method and approved devices. You must notify us immediately if you suspect unauthorised access. We may suspend accounts that violate these Terms or that show signs of compromised credentials.

6. Intellectual property

The services, their underlying software, template libraries and all associated content are owned by Unitypulse or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the services for their intended purpose. You retain ownership of the clinical content and the templates you create using the services.

7. Disclaimers

The services are provided “as is”. We make no warranty that they will be uninterrupted or error-free, or that transcription accuracy will meet any particular threshold. AI-generated drafts may contain errors. Always review output before clinical use.

8. Limitation of liability

To the fullest extent permitted by law, Unitypulse is not liable for any clinical outcome arising from reliance on AI-generated content without appropriate professional review. Our aggregate liability to you for any claim is limited to the amount you paid for the services in the three months preceding the claim.

9. Organisation accounts

Where an organisation holds the account, its owner and administrators control membership and roles, the shared credit pool and per-member limits, device approval and two-factor requirements, and whether reports may be filed into the organisation’s records system. An administrator can remove your access and can delete an account they administer.

An administrator cannot read your reports or recordings, because we do not hold them. If you leave the organisation your account becomes an individual account and is no longer billed to them.

An organisation deleting itself may choose to release its members to individual accounts or to delete those accounts. Where accounts are deleted, each affected person is emailed and can restore their own account within the retention window described below, regardless of what the organisation chose.

10. Credits and payment

Use is metered in credits. Credits are consumed as reports are produced and are not transferable between accounts. Live captions and interrupted drafts are never charged. Organisation members draw from the organisation’s shared pool within the limit their administrator sets. Receipts are sent by email.

If you close your account, any remaining credits are forfeited. This is stated on the confirmation screen and again in the email we send, before anything is closed.

11. Records system integrations

Where the services file reports into your own records system, we deliver what you produced to the destination you configured. We are not responsible for how that system stores, displays or retains what it receives, nor for its availability. Configuring, testing and authorising that connection is the organisation’s responsibility, as is ensuring it is consistent with local data governance rules. You remain responsible for confirming that a report has landed in the correct record before you sign it off.

12. The browser extension

The extension acts only on the page and field you direct it to, when you ask it to. Where it fills a form, you review each field before anything is written. You are responsible for confirming that the content has landed in the correct field and record. The browser extension privacy notice and the EULA apply.

13. Termination

You may stop using the services at any time. You may close your account from your profile. Closing it signs you out on every device, forfeits remaining credits, and schedules the account for permanent deletion after 30 days. Within that window you can restore it using the link in the email we send. After it, your identifying details are erased permanently and cannot be recovered.

We may suspend or close an account that breaches these Terms, with or without notice depending on the severity of the breach. Records we are required to keep, and security logs, survive closure in a form that is no longer linked to a named person.

14. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that cannot be resolved between us will be subject to the jurisdiction of the courts of Nigeria.

15. Contact

Questions about these Terms? Reach us at hello@unitypulse.io or through the contact page.